FAQ

Sale Periods

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During sale periods due to the high traffic of sales and special offers, cancelling or changing any international or domestic order won’t be possible.

Please be aware that delivery times are longer during sales periods due to the high volume. We are working towards having your order processed as fast as possible.

We aim for the following delivery times
Netherlands: 4-10 business days
Europe Zone 1: 5-7 business days
Europe Zone 2: 6-8 business days
Outside Europe: 8-10 business days

*We currently do not ship to China, Russia, Belarus and Mexico

Because of the high volume of sales during this period, orders placed during this period are only confirmed after receiving a shipping confirmation email. Therefore it is possible that your order will be cancelled because of out of stock items. Please be aware of a longer delivery time due to the high volume of sales. We are working towards having your order processed as fast as possible.

Europe Zone 1:

Belgium, France, Germany, Luxembourg

 

Europe Zone 2:

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey

You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are covered by Daily Paper.

To send the item back please visit the Return Portal and fill in your order number and e-mail address to receive further instructions.

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Daily Paper cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly.
Please keep in mind sale & holiday periods might require extra processing time.

It is not possible to return sale items to our stores. We only offer exchanges in-store or when a faulty item was delivered.

We’re sorry that we couldn’t deliver all items you ordered. During our sale period, we have an enormous amount of traffic on our website. Therefore, it may happen that multiple orders are placed on the same and last item. That means that an item may appear in stock, but is possibly purchased by another customer at the same time.

Orders placed during the sale period are only confirmed after receiving a shipping confirmation email. It may happen that your order will be cancelled (partially) because of out-of-stock items. Of course, you will receive a refund for the items that weren’t delivered.

We’re sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.
The use of discounts or gift cards on sales items is not allowed.

 

Products

Some of our items fit true to size, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you’re interested in for specific sizing information.
Definitely! Get in touch with us via phone or mail when you desire more information about a product. We are happy to help!

We’re sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

Can’t wait? It’s possible that one of our official retailers still has the item on stock. Just give us a call or send us an email, so we can check this for you.

We’re sorry that the item that you purchased is damaged. To send the item back please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Daily Paper.
All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via phone or mail.

 

Orders & Delivery

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via phone or mail.

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

Right after you’ve placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you’ve received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.

Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via phone or mail. We will look into the whereabouts of your parcel to ensure a quick delivery.

All items eligible for pre-order will be marked “Pre-Order” when you add the item to your bag. Simply add a pre-order item to your bag just like any other item, and check out.
All pre-orders have their estimated wait times listed in the description, check the listing for the specific item you want to be sure.
You will receive a shipping confirmation with tracking information to your email address when your order ships out, just as you would with an order for an in-stock item.
Unfortunately, it isn’t possible to combine pre-order items with in-stock items. If you wish to make sure your in-stock purchases ship immediately, please purchase the in-stock items through a separate order.
Customer Service cannot give a more precise delivery estimate for pre-orders than the full window indicated in the description of the item in question.
You can contact Customer Service and we can offer to switch out your pre-ordered style for a comparable in-stock style that can be sent immediately, or we can cancel your pre-order and offer a refund.

 

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